How can we help you?

The easiest way is to open a ticket from your client area. You can also reach us via live chat on the site or on our Discord. For a non-account question, use the contact form.

Yes. Our team answers you in English, 7 days a week. French-speaking support is also available for French players.

Support is open every day from 11am to 9pm (Paris time). We commit to a first reply within 24 hours, and in practice we answer much faster during our opening hours.

Yes. Support is included with every plan, at no extra cost and with no paid option to jump the queue. Every customer is treated the same way.

Log in to your client area, open the Support section and create a ticket describing your request. You follow the replies in the same place and get an email notification.

Our status page shows the state of our services and the incident history in real time. If your server is unreachable, check it first before opening a ticket.

First check the status page, then your server's console log, often a recent plugin or mod is the cause. If the problem persists, open a ticket and we'll look into it with you.

Yes. We help you bring your server over from your current host. Discover our dedicated program to switch hosts without losing anything.