Question 1

What amounts are available for gift cards?

Accepted Answer

You can choose an amount of 25€, 50€, 75€ and 100€.

Question 2

Are gift cards valid for all services offered?

Accepted Answer

Yes, gift cards are valid for all our services. Gift cards allow you to obtain credits. Credits can then be used without restriction on all offers available on our site.

Question 3

Can I give a gift card to a friend abroad?

Accepted Answer

Yes, the physical gift card can be sent abroad. You can enter an international address so you can give it to your loved ones wherever they are.

Question 4

What should I do if I lost my gift card?

Accepted Answer

In case of loss, this only concerns the physical gift card. In this case, please open a claim ticket with our commercial support.

Question 5

Can I get a refund for a gift card?

Accepted Answer

The purchase of a gift card, whether virtual or physical, is non-refundable.

Question 6

How do I access my e-card?

Accepted Answer

Your e-card is available in your Gift Center in your customer area.

Question 7

What is the expiration date of my gift card?

Accepted Answer

A gift card expires one year after purchase and is no longer valid after this period.

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