Frequently Asked Questions.

MineStrator offers reliable Minecraft hosting since 2017, with a free 12-hour trial, a free-forever offer, and a buying guide that helps you pick the right configuration based on player count, mods, and version.

Three entry points if you're unsure:

• Try free for 12 hours without a credit card to test interface and performance.
• Start on the 100% free offer for a small, casual server.
• Use our buying guide to target the right setup for your case.

Our infrastructure covers all use cases: from a private server with friends to a heavy modpack or a busy 24/7 community server.

Open the buying guide →

Yes, MineStrator offers a free 12-hour trial without a credit card, renewable once a week, on a MyBox 12 GB or MyBox Perf 12 GB configuration of your choice. No player limit, no commitment, server delivered in under a minute.

The trial gives full access to the MineBoard interface: game panel, live console, SmartBackup, WebSFTP, included web hosting. Install plugins and modpacks like on a paid server.

Ideal to validate performance before switching to a paid offer.

Start my free trial →

Yes, MineStrator offers a 100% free Minecraft server, forever, without a credit card or trial period. The MyBox Free configuration (Xeon Gold 6230R, 4 GB DDR4 RAM, 8 GB SSD) is enough for a server with friends or a beginner project.

The server stays active as long as you use it. You get the full MineBoard interface: panel, console, backups, plugins, modpacks. Simple eligibility (1 free server per account).

Activate my free server →

Our Ragequit Hosting program offers up to 3 months free at MineStrator to compensate the remaining time at your previous host. Just send a recent payment proof and we calculate the credit to apply on your new offer.

Clear conditions: previous subscription active, minimum 1 month remaining, cap of 3 months free across all offers. The whole process is handled by our support team in 24 to 48 business hours.

Request Ragequit →

Three paths depending on your profile: either pick a MyBox offer directly from the homepage (the most popular ones), or browse the full catalog on the MyBox page to find the one that suits you, or follow the buying guide to get oriented in under 2 minutes.

Order takes under 3 minutes: offer choice, engagement cycle, payment, server delivered automatically. No manual install, the interface is ready to use.

See all our MyBox offers →

Yes, in two ways: you can create several servers within the same MyBox (by allocating resources), and you can also have several MyBox under the same MineStrator account. No limit on the number of orders.

Each MyBox provides full access to the MineBoard interface with centralized management. To add a new MyBox, simply place a new order: it appears automatically on your account.

Discover our MyBox offers →

MineStrator accepts 5 payment methods: credit card (via Stripe with 3D Secure), PayPal, Paysafecard, Dedipass and internal credits. Credit card and PayPal support recurring subscriptions, cancellable anytime. Paysafecard and Dedipass are one-time, non-recurring payments.

All payments are secure and PCI-DSS compliant. Refunds are possible on credit card and PayPal per our policy. Internal credits can be purchased directly or earned through various marketing campaigns (Fortune Wheel, seasonal events, easter eggs, etc.).

See our terms →

MineStrator offers start at €6.99 incl. VAT per month for small configurations and scale up based on RAM, CPU, and options. The longer the engagement, the higher the discount: 0% at 1 month up to 50% at 24 months.

Breakdown per cycle: 10% (3 months), 25% (6 months), 40% (12 months), 50% (24 months). No hidden fees: prices include VAT, no setup cost, no migration cost. Discount applies automatically to the cart.

See the buying guide →

Yes, your subscription is cancellable anytime from your customer area, with no fee or justification needed. Cancellation takes effect at the end of your current billing cycle: you keep server access until that date.

No hidden commitment: even on a 12 or 24-month cycle, you can cancel automatic renewal from the very first minute. If you need help, open a ticket: our support handles the request within 24 business hours.

Contact support →

You can request a full refund within 24 hours of your purchase. Simply open a ticket from your customer area specifying the reason and motive. The request is systematically processed within the timeframe.

Paysafecard and Dedipass payments don't support direct refunds (provider limitation): we generate a credit note usable on any new order instead. Full details are in our terms.

See our terms →

Promo codes apply a discount on the cart price, either as a percentage or fixed amount. Conditions vary by campaign: some codes are reserved for new clients, others for active clients, some are single-use, others reusable for a defined period.

MineStrator credits are an internal currency usable on all offers. You can purchase them directly, or earn them through the Fortune Wheel, the affiliate program, partial refunds, seasonal marketing events, easter eggs, and other occasional promotions.

Spin the Wheel →

MineStrator combines two in-house systems: MyLoad™ places servers on the least-used machines and keeps their load below 70%. When your server temporarily exceeds 90% of its RAM, MyLoad automatically grants a bonus of 256 MB to 4 GB based on initial offer size.

In parallel, FlexCore™ gives you free additional CPU cores during punctual spikes (map change, player gathering, startup), based on the 95^th statistical percentile. You get active margins, not just commercial promises, even during the heaviest load surges.

See our MyBox offers →

Yes, and it's our absolute rule: 1 server = 1 dedicated CPU core. No sharing between clients, no over-provisioning. Our FlexCore™ system additionally grants free extra cores during punctual spikes (map change, player gathering, startup), based on the 95^th statistical percentile.

The hardware: EPYC 7543p DDR4 on offers ≤ 8 GB, EPYC 9354p Genoa DDR5 on 12 GB+ offers, Ryzen 9 9900x OC DDR5 on the MyBox Perf range. You see the exact CPU on each offer before purchase.

Configure my MyBox →

Recommendation: 4 GB for 1-5 vanilla players, 8 GB for 5-15 players with plugins, 12 GB+ for 15-40 players or a medium modpack, 16 GB+ for heavy modpacks or 40+ players. All our offers include dedicated RAM never shared with another client.

This isolation guarantees a stable experience even during spikes. Unlike low-end hosts that share memory between clients, you get the full RAM you paid for, at all times.

See the buying guide →

Every MineStrator server gets multi-layer anti-DDoS protection on network (L3/L4) and application (L7) layers, included by default at no extra cost. We operate our own autonomous network AS199088 with upstream filtering.

Mitigation is automatic: no action from you, no visible downtime player-side even during attacks. Our infrastructure is dimensioned to absorb the volumetric attack waves common on Minecraft servers.

See our MyBox offers →

MineStrator includes SmartBackup™ on all offers: 53 backups kept in automatic rotation, at no cost. Cadence: 1 backup per hour for 24 hours, then 4 per day for 4 days, then 2 per day for 7 days, then 1 per day for 18 days.

You can restore any backup in 1 click from the MineBoard panel. Direct download available anytime via a button on the SmartBackup page. Backups are stored on isolated infrastructure, independent of the server, to survive a hardware crash.

See our MyBox offers →

Yes, our servers are hosted in France and the United States, at the customer's choice. You can change location at no extra cost anytime from the panel. France covers most European players with minimal latency (10-25 ms).

MineStrator is published by OctoGency SARL, a French company registered at the RCS under SIREN 844 727 594, with its own autonomous network AS199088. Data hosted under French jurisdiction for FR servers.

See our legal notice →

MineStrator supports all Minecraft Java versions since 1.7.10, plus Bedrock versions (PocketMine, Geyser, Floodgate for Java/Bedrock crossplay). Snapshots and experimental versions are available as soon as they release. You can even go back in time to host an older version.

Simple rule: as long as a version is hostable, you can install it with us. You switch version in a few clicks from the MineBoard panel. Supported distributions: Vanilla, Spigot, Paper, Purpur, Forge, Fabric, NeoForge, Velocity, BungeeCord, Waterfall.

See our versions →

Yes, our automatic marketplace offers 110,000+ plugins, 50,000+ mods, 15,000+ datapacks, 37,800+ modpacks and 6,000+ worlds installable in one click from the panel. Supported modloaders: Forge, Fabric, NeoForge, Quilt, Paper, Spigot, Purpur.

You can also upload your own files from the online file manager or via SFTP. CurseForge and Modrinth modpacks are importable directly by their ID. Installation is one-click once the server is created and RAM allocated.

See supported versions →

Yes, each MineStrator offer includes 1 GB of free web hosting with a .strator.gg or .websr.gg subdomain, plus a MySQL/MariaDB database with full phpMyAdmin access. Ideal for a showcase site, community dashboard, or plugin integration.

The management interface includes an automatic CMS installer (WordPress, Joomla, Drupal, etc.) in a few clicks. Databases are accessible internally (low latency) and externally (configurable IP whitelist). PHP 8.4, Apache, automatic Let's Encrypt SSL included.

See our MyBox offers →

Three quick checks: (1) look at the Performance section in the MineBoard panel to see if CPU or RAM are saturating, (2) lower view-distance in server.properties (10 → 6 reduces lag by ~50%), (3) test without plugins/mods to isolate the cause.

If the problem persists, open a ticket: our support analyzes logs, CPU/RAM usage, and network, generally within 24 business hours. For under-sized servers (too many players vs RAM), upgrading to a higher offer happens without downtime.

Check network status →

From the MineBoard panel, go to the “Version” tab of your Minecraft server. You choose the target version (Vanilla, Paper, Forge, Fabric, etc.) and then the install mode.

Two possible modes:

• Version change: applies the new data without deleting the old. ⚠ Watch out for corruption risk if the migration between major versions is poorly prepared.
• Full reinstall: erases everything and installs the target version cleanly.

Before a major change, we recommend manually backing up your server via SmartBackup™.

Free 12h trial →

You can delete your account directly from your customer area, in the “My account” section. No email to send, no manual validation required: deletion is processed automatically.

Prerequisite: cancel your active subscriptions from the customer area, and download your useful data (server backups, invoices) before deletion. The operation is final and irreversible. Accounting obligations require us to keep invoices for 10 years (French Commercial Code).

Contact support →

Several channels available: ticket system (recommended for official requests with tracking), live chat, Discord server, phone and email. Support is open 7 days a week from 11 AM to 9 PM (excluding public holidays). Average response time: under one hour during business hours.

The Discord server offers semi-official support: the community can answer outside business hours, unless you choose to privatize your request. For critical outages, first check the Status page which lists ongoing incidents.

Open a ticket →

MineStrator has been online since April 9, 2017, meaning 9 years of continuous activity in game server hosting. The service is published by OctoGency SARL, a French company based in the Tarn department, which has grown with its community to become one of the recognized players in the FR market.

The team invested early in proprietary infrastructure: autonomous network AS199088, AMD EPYC and Ryzen 9 OC hardware, France + USA datacenters. Our goal hasn't changed: performant, reliable Minecraft hosting without hidden extras.

Our story →

Yes. MineStrator is published by OctoGency SARL, a French company registered at the RCS under SIREN 844 727 594, with headquarters in the Tarn department. The MineStrator® trademark is registered at INPI under number 4895312.

All our activities are declared and legally framed: intra-community VAT FR79844727594, LCEN host with public address and phone, complete terms (CGV/CGU), designated DPO for GDPR. You can consult our full legal structure on the Legal Notice page.

See the legal notice →

MineStrator commits to a 99.5% monthly uptime SLA (excluding scheduled maintenance). Evolutionary or corrective maintenance is announced at least 48 hours in advance by email and customer area alert.

If actual availability falls below 99.5%, you can request compensation in credits: 10% of the monthly subscription amount per 0.5% missing tranche, capped at 30% of the monthly amount. The request must be made within 7 days of the observation, via support ticket.

Check the status →

The community gathers on our official Discord server discord.gg/minestrator, with over 20,000 members: players, creators, MineStrator team. You ask questions, share servers, follow updates, and get community support.

Staff is active during office hours (often a reply in under an hour). Channels cover technical support, server showcase, optimizations, events, and general gaming discussions. No requirement to have a paid account to join.

Open Discord →

Yes, MineStrator is primarily known as a Minecraft host, but our catalog now covers several dozen multigaming titles: Palworld, Ark, Valheim, Factorio, Satisfactory, Garry's Mod, BeamNG, The Forest, 7 Days to Die, Terraria, and more.

Each game gets the same infrastructure: dedicated RAM, dedicated CPU, anti-DDoS included, SmartBackup, MineBoard panel. The catalog grows regularly based on demand. You can also test a 100% free Hytale offer while awaiting the official release.

See all supported games →

The MineStrator affiliate program returns a progressive commission of 5% to 25% on each sale generated through your personal link, based on your rolling 30-day volume. Last-click tracking cookie 1h, open to everyone (clients or not).

Payout starting at €50 on PayPal or €1 in internal credits, within 30 business days. Cap on accumulated balance of €2,000.

Official Partners enjoy a fixed 25% commission year-round. If you run a community or create content, apply to join our partner network.

Become a partner →