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Refund Policy
Satisfaction guaranteed: you have 24 hours to change your mind, with a full refund back to your original payment method. We explain everything, simply and without jargon.
A full 24 hours to request a refund
Full refund to your original method
Just one support ticket to ask us
Your legal warranties always protected
Policy in effect · last updated on June 29, 2026
The essentials
Satisfaction guaranteed, in three points
Not convinced by your server? Here is how a refund works at MineStrator.
Within 24 hours
Changed your mind? You have 24 hours after your purchase to request a full refund.
Refunded in full
The amount is fully returned to your original payment method: card, PayPal or credits.
In a few clicks
A simple ticket from your customer area is enough, and our team replies within 24 hours.
The 24-hour rule
The satisfaction guarantee, explained
After purchasing a service (a MyBox) paid by credit card, PayPal or credits, you have 24 hours to request a refund via a support ticket from your customer area. The amount is then fully returned to your original payment method.
This commercial gesture comes on top of your rights: our instantly-activated services are in principle not subject to the right of withdrawal, but we chose to give you this 24-hour window so you can order with peace of mind.
After this window, or if your server has already run beyond those 24 hours, the commercial refund no longer applies. Your legal warranties and our availability commitment still protect you.
Based on your payment
In what form are you refunded?
The form of the refund depends on the payment method used initially.
Credit card & PayPal
You are refunded directly to your bank card or PayPal account, for the exact amount paid at checkout. The return then depends on your own bank and usually takes a few business days.
PaySafeCard & Dedipass
These payment methods are technically irreversible: no direct return to your account is possible. Any justified refund is then credited to you as internal credits, usable everywhere.
Credits & gift cards
Buying credits or a gift card is an immediate delivery of digital content, so these purchases are non-refundable, whether used or not. A service paid with your credits stays refundable.
Promotional codes
Discounts and promotional codes give rise to no refund, neither in euros nor in credits. They are personal, non-combinable unless otherwise stated, and valid only while they last.
Your warranties
Beyond the commercial gesture, the law protects you
Regardless of our 24-hour policy, you have solid warranties.
Legal warranty of conformity
Our digital services are guaranteed to match what is announced to you for at least two years (Article L224-25-12 of the French Consumer Code). If defective, you can require it to be brought into conformity, then a price reduction or termination of the contract.
Availability commitment (SLA)
We guarantee 99.5% monthly availability outside scheduled maintenance. Below this threshold, you can request a compensation, paid in credits, worth 10% of the monthly amount for every 0.5% missing, up to 30%, within 7 days of the recorded incident.
12 and 24-month plans
14 days to change your mind on longer terms
For a plan taken out over 12 or 24 months, you keep, as a consumer, a 14-day right of withdrawal from the conclusion of the contract (Article L221-25 of the French Consumer Code). Only the portion of the service actually used between activation and your request remains due; the balance is then refunded within 14 days to your original payment method, unless otherwise agreed.
These warranties add to our commercial commitment: they do not replace it and remain in force no matter what.
The steps
Requesting a refund, step by step
Three steps, and our team handles the rest.
Open a ticket
From your customer area, open a support ticket specifying the service, or use our contact page instead.
We reply within 24h
Our English-speaking team provides a first reply within a maximum of 24 hours, excluding public holidays.
You get refunded
Depending on your case, the refund reaches you on your original payment method or as internal credits.
Good to know
Before opening a bank dispute, talk to us
A simple message to our support almost always resolves the situation, and far faster than a bank dispute. That is what we are here for.
An abusive chargeback (opened without contacting us and on a service already used beyond 24 hours) incurs handling fees of 20€ per disputed payment and a temporary account block while the case is processed.
Read the details in our TermsFrequently asked questions
Your questions about refunds
Everything you need to know, in a few answers.
Open a support ticket from your customer area within 24 hours of purchasing your service. The amount is fully refunded to your original payment method (credit card, PayPal or credits).
No. Buying credits and gift cards is an immediate delivery of digital content: these purchases are non-refundable, whether used or not. However, a service paid for with your credits can be refunded in credits within 24 hours.
These payment methods are technically irreversible: no direct refund to your account is possible. When a refund is justified, it is credited as internal credits, usable across all our services.
Yes. If monthly availability drops below 99.5%, you can request compensation in credits, amounting to 10% of the monthly amount per 0.5% missing, within 7 days of the incident. The legal warranty of conformity also applies.
Our team provides a first reply within 24 hours at most. Actual processing then depends on your payment method and your bank for a return to card or PayPal; a refund in credits is immediate.
Have a doubt? Talk to us.
Our team replies within 24 hours, 7 days a week. No bots, no endless queue.
This page summarizes our refund policy in plain terms. For the complete and binding legal details, see our Terms and Conditions.
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