7 days to request a refund
Refunded to your original payment method
Just one support ticket to ask us
Your legal warranties always protected
Policy in effect · last updated on July 16, 2026
Satisfaction guaranteed, in three points
Not convinced by your server?
Here's how a refund works at MineStrator.
Up to 7 days
Changed your mind? You have 7 days after any payment to request a refund, renewals included.
Fairly calculated
Full refund within the first 24 hours, then prorated on unused days, to your payment method.
In a few clicks
A simple ticket from your customer area is enough, our team replies within 24 hours and then takes care of everything else for you.
The satisfaction guarantee, explained
After a payment (purchase or renewal of a MyBox) made by credit card, PayPal or credits, you have 7 days to request a refund via a support ticket from your customer area. The refund is full within the first 24 hours; after that, every started day is due and the remaining amount is returned to your original payment method.
This commercial gesture comes on top of your rights: our instantly-activated services are in principle not subject to the right of withdrawal, but we chose to give you this 7-day window so you can order with peace of mind.
In what form are you refunded?
The form of the refund depends on the payment method used initially.
Credit card & PayPal
You are refunded directly to your bank card or PayPal account, for the exact amount paid at checkout. The return then depends on your own bank and usually takes a few business days.
PaySafeCard & Dedipass
These payment methods are technically irreversible: no direct return to your account is possible. Any justified refund is then credited to you as internal credits, usable everywhere.
Credits & gift cards
Buying credits or a gift card is an immediate delivery of digital content, so these purchases are non-refundable, whether used or not. A service paid with your credits stays refundable.
Promotional codes
Discounts and promotional codes give rise to no refund, neither in euros nor in credits. They are personal, non-combinable unless otherwise stated, and valid only while they last.
Beyond the commercial gesture, the law protects you
Legal warranty of conformity
Our digital services are guaranteed to match what is announced to you for at least two years (Article L224-25-12 of the French Consumer Code). If defective, you can require it to be brought into conformity, then a price reduction or termination of the contract.
Availability commitment (SLA)
We guarantee 99.9% monthly availability outside scheduled maintenance. Below this threshold, you can request a compensation, paid in credits, worth 10% of the monthly amount for every 0.25% missing, up to 30%, within 7 days of the recorded incident.
14 days to change your mind on longer terms
For a plan taken out over 12 or 24 months, you keep, as a consumer, a 14-day right of withdrawal from the conclusion of the contract (Article L221-25 of the French Consumer Code). Only the portion of the service actually used between activation and your request remains due; the balance is then refunded within 14 days to your original payment method, unless otherwise agreed.
Requesting a refund, step by step
Open a ticket
From your customer area, open a support ticket specifying the service, or use our contact page instead.
We reply within 24h
Our English-speaking team provides a first reply within a maximum of 24 hours, excluding public holidays.
You get refunded
Depending on your case, the refund reaches you on your original payment method or as internal credits.
Your questions about refunds
Everything you need to know, in a few answers.
Open a support ticket from your customer area within 7 days of the payment. The refund is full within the first 24 hours, then prorated on unused days, back to your original payment method (credit card, PayPal or credits).
No. Buying credits and gift cards is an immediate delivery of digital content: these purchases are non-refundable, whether used or not. However, a service paid for with your credits can be refunded in credits within 7 days.
These payment methods are technically irreversible: no direct refund to your account is possible. When a refund is justified, it is credited as internal credits, usable across all our services.
Yes. If monthly availability drops below 99.9%, you can request compensation in credits, amounting to 10% of the monthly amount per 0.25% missing, within 7 days of the incident. The legal warranty of conformity also applies.
Our team provides a first reply within 24 hours at most, and the refund is issued within 7 days after the request is validated. How fast it then shows up depends on your bank for a return to card or PayPal; a refund in credits is immediate once issued.
No. Each token is tied to the payment that generated it (one token per €10 paid) and, before every game session, you accept the rules and tick an express refund waiver. Playing a token therefore ends the guarantee on that payment. Your other payments remain covered as usual, and unplayed tokens have no effect.
Have a doubt? Talk to us.
Our team replies within 24 hours, 7 days a week.
No robots, no endless queue.
This page summarizes our refund policy in plain terms. For the complete and binding legal details, see our Terms and Conditions.
Our payment methods
Company
Products & offers
Help & support
© 2017-2026 MineStrator - Service published by 
OctoGency · This site is not affiliated with Mojang155009eb