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General Terms and Conditions
of Use and Sale.

Last edited on: 02/08/2025

General Terms and Conditions of Sale (GTCS) of MineStrator.com

Last updated: 02/08/2025

1. Introduction and Preamble

These General Terms and Conditions of Sale (GTCS) govern the access and use of the services offered by MineStrator.com, a game server hosting platform. They are intended for both individuals and professionals and cover all the offers and options available on the site. These GTCS constitute the entirety of the contractual provisions applicable between MineStrator.com and its Clients.

2. Definitions

  • Client: Any individual or legal entity using the services of MineStrator.com.
  • User Account: The personal space created by the Client upon registration on the site.
  • Service: All game server hosting services, including subscription plans and customisable options.
  • Contract: The entirety of the contractual commitments arising from the Client's acceptance of these GTCS.
  • Maintenance: Operations for updating, upgrading, or repairing the service, whether scheduled or not.
  • SLA (Service Level Agreement): Commitment to service availability and quality as defined below.

3. Identifying the Publisher

OctoGency.com
Corporate Name: OctoGency
Legal Form: SARL (Limited Liability Company)
Head Office: Lieu-dit En Roc - 81100 Castres
Registration Number: 844 727 594 R.C.S Castres
Contact Details:
Email: team [a/t] octogency.com

The information contained in the Legal Notice is deemed to be an integral part of these General Terms and Conditions of Sale.

4. Acceptance of the GTCS

Any registration, order, or use of the services of MineStrator.com implies unconditional acceptance of these General Terms and Conditions of Sale. No use of the site or services can be made without the Client's prior written agreement to the General Terms and Conditions of Sale in their entirety.

5. Access to the Site and Services

  • Access Conditions: Access to the site requires registration and the creation of a User Account.
  • Security: The Client agrees to maintain the confidentiality of their access credentials and to immediately notify MineStrator.com in the event of any unauthorized use of their account.
  • Availability: The service is accessible 24/7, subject to interruptions for maintenance or force majeure events.

6. Description of the Services Offered

  • Hosting Offers: MineStrator.com offers hosting plans in the form of subscriptions on cycles of 1, 3, 6, 12, and 24 months, without any commitment, along with various customisable options.
  • Features: Each plan includes a set of predefined features (SFTP/FTP access, plugin management, integrated backup, etc.).
  • Proper Use: The Client agrees to use the services in accordance with applicable laws and these General Terms and Conditions of Sale.

7. Order and Contract Formation

  • Ordering Process: Orders are placed directly on the website by selecting the desired package, providing the required information, and confirming the order.
  • Contract Formation: The contract is formed upon order validation and confirmation sent by MineStrator.com via email.

8. Price, Payment, and Billing

  • Pricing: The applicable rates for subscription plans and options are clearly indicated on the site.
  • Payment Terms: Payments are made through secure platforms (PayPal, Dedipass, Stripe, Paysafecard). MineStrator.com only retains a unique number to identify the Client, while sensitive payment information is managed by the respective providers.
  • Price Revision: Any changes to the rates will be communicated to the Clients in accordance with the prevailing contractual and legal provisions.

9. Terms of Delivery and Service Activation

  • Service Activation: The service activation takes place within a reasonable time after the order is validated and subject to the Client's compliance with the technical prerequisites.
  • Technical Conditions: The Client must have an Internet connection and compatible equipment to use the service.

10. Availability Commitment and Service Level Agreement (SLA)

  • Guaranteed Availability: MineStrator.com guarantees a monthly service availability of 99% excluding scheduled maintenance periods.
  • Scheduled Maintenance: In the event of evolutionary or corrective maintenance, Clients will be informed at least 48 hours in advance by email and through their client area.
  • Compensation Terms: If the observed monthly availability is less than 99%, the Client may request compensation in the form of credits, calculated at a rate of 10% of the monthly subscription amount per missing 0.5% increment (up to a maximum limit of 30% of the monthly amount). This compensation request must be made within 7 days of identifying the non-compliance.

11. Prohibited Uses and Resource Consumption

  • Plugins and Backup Systems: The use of plugins or any backup system external to the one included in the service is strictly prohibited.
  • External Scripts: The use of external scripts to download or save data provided via SFTP/FTP access is permitted.
  • Resource Abuse: In the event of excessive and repeated consumption of the allocated server resources, MineStrator.com reserves the right to suspend the service after a notice of default has remained unaddressed.

12. Maintenance and Updates

  • Developmental and Corrective Maintenance: MineStrator.com reserves the right to perform maintenance operations, updates, or service enhancements at any time, in order to improve or secure the infrastructure.
  • Notification: In the event of scheduled maintenance that may impact service access, clients will be informed at least 48 hours in advance via email and through their client area.
  • Temporary Interruption: Interruptions caused by these operations cannot hold MineStrator.com liable, within the limits defined by the SLA.

13. Right of Withdrawal and Termination Conditions

  • Right of Withdrawal: In accordance with the legislation applicable to digital services, no right of withdrawal can be exercised once the service has begun to be provided. By confirming the subscription and accessing the service, the Client expressly waives their right of withdrawal.
  • Termination by the Client: The Client may terminate their subscription at any time through their client area, without any extra fees, given the absence of a commitment. Termination does not imply any refund, but simply stops all automatic charges for upcoming cycles. The current subscription period will continue until its expiration.
  • Termination by MineStrator.com: In the event of non-compliance with these General Terms and Conditions of Sale, particularly in cases of prohibited use or resource abuse, MineStrator.com reserves the right to terminate the contract immediately without notice.

14. Intellectual Property

  • Content and Tools: All elements (texts, images, software, logos, etc.) on the site and in the service are the exclusive property of MineStrator.com or its partners and are protected by intellectual property laws. MineStrator is a registered trademark with the INPI under number 4895312.
  • Reproduction: Any total or partial reproduction, representation, or distribution without the prior written permission of MineStrator.com is strictly prohibited.

15. Liability and Warranties

  • Commitment of Resources: MineStrator.com is committed to employing all reasonable means to ensure the continuity and quality of service.
  • Limitation of Liability: MineStrator.com cannot be held liable for any interruption or malfunction of the service resulting from:
    • a case of force majeure,
    • scheduled maintenance operations,
    • failures of telecommunications networks or third-party providers.
  • Technical Support: Technical support is available to the Client for any assistance or problem resolution. The specific terms of this support are available on the website.

16. Force Majeure

Neither party shall be held liable for failure to fulfill their obligations due to a force majeure event, as defined by case law (natural disasters, strikes, conflicts, Internet network failures, etc.).

17. Privacy and Personal Data Protection

Collection and Processing

When creating an account and using the services, MineStrator.com collects the following information:

  • User Data: Username, email address, and IP address.
  • Analysis Tools: The site uses Google Analytics GA4 to analyze traffic and improve the user experience.
  • Payment: Payment platforms (PayPal, Dedipass, Stripe, Paysafecard) process additional transaction-related information. MineStrator.com retains only a unique number to identify the Client.

Data Usage

The collected data is used for:

  • Manage accounts and orders;
  • Provide, maintain, and improve the services;
  • Ensure security and fraud prevention.

Security

MineStrator.com implements appropriate technical and organizational measures to protect Clients' personal data. No sensitive data is stored on the servers of MineStrator.com, except for the unique number that allows the identification of the Client's payment methods.

Customer Rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, the Client has the following rights, among others: access, rectification, erasure, restriction of processing, objection, and data portability. The Client can independently delete their account directly from their client area. To exercise the other rights, simply contact support at the following address: contact [a/t] minestrator.com.

18. Customer Service and Complaints

  • Contact Details: For any support request or complaint, the Client can contact support via:
    Email: contact [a/t] minestrator.com
    Phone: +339 70 72 74 42
    Contact form available on the website.
    Customer ticket from the client area
  • Procedure: In case of a dispute, the Client is encouraged to contact customer service to find an amicable solution.

19. Modifications to the General Terms and Conditions of Sale

MineStrator.com reserves the right to modify these General Terms and Conditions of Sale at any time. Changes will be communicated to Clients via email and/or through a notification on the site, with an effective date allowing the Client to review the changes before they come into effect.

20. Applicable Law and Jurisdiction

  • Governing Law: These General Terms and Conditions of Sale are governed by French law.
  • Jurisdiction: In the event of a dispute, the competent courts will be those where MineStrator.com's headquarters are located, unless otherwise mandatorily provided.

These General Terms and Conditions of Sale constitute the entire agreement between MineStrator.com and its Clients. We encourage you to review them carefully and contact us with any questions or requests for clarification.

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